1. Introduction
CARIVIVA ("we," "our," or "the Platform") is an AI-powered ambient medical scribe designed for Caribbean healthcare providers. This Privacy Policy describes how we collect, use, store, and protect personal and health information.
2. Information We Collect
2.1 Provider Information
- Name, email address, medical specialty, clinic details
- Authentication credentials (securely hashed)
- Usage data (login activity, feature usage)
2.2 Patient Information (PHI)
- Patient demographics (name, date of birth, sex)
- Audio recordings of clinical encounters (with patient consent)
- Transcripts of clinical encounters
- AI-generated SOAP notes and clinical documentation
- Vital signs and clinical observations
- ICD-10 diagnostic codes
3. How We Use Information
- Clinical Documentation: Transcribing and generating clinical notes from recorded encounters
- Quality Improvement: Improving AI accuracy and transcription quality
- Platform Operations: Authentication, audit logging, and compliance tracking
4. Data Protection
- All data is encrypted in transit (TLS 1.2+)
- Authentication via industry-standard JWT tokens
- Role-based access controls (providers see only their own patients)
- Comprehensive audit logging of all PHI access and modifications
5. Patient Consent
- Patient consent is obtained before any audio recording
- Consent records are maintained with timestamps and provider attestation
- Patients may revoke consent at any time through their provider
6. Data Retention
- Audio recordings and transcripts are retained for the duration required by applicable medical records retention laws
- Audit logs are retained for a minimum of 6 years
7. Third-Party Services
- Speech-to-Text Provider: Audio is processed for transcription and not stored
- AI Note Generation: Text-only processing, no audio
8. Your Rights
Providers and patients have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of data (subject to legal retention requirements)
9. Contact
For privacy inquiries, contact: info@cariviva.com